Customer Care

Yes, all our skincare products are crafted using high-quality natural ingredients to ensure the best results for your skin.

Our shipping policy includes free standard shipping on all orders over $100 within Australia. Domestic postage is $8.95 and express is $14.95. For international orders, shipping costs may vary based on the destination and order size. We strive to ensure timely delivery and provide tracking information for your convenience.

Yes, all our skincare products are proudly vegan and cruelty-free. We are committed to providing ethical and sustainable beauty solutions that align with our values.

Yes, we prioritise sustainability and eco-friendliness. Our packaging is designed to be recyclable, contributing to our commitment to environmental responsibility.

There's nothing worse than waiting. If the product you desire is out of stock, simply, click the pre-order button, purchase the item and it will be shipped to you one to two weeks later. We allow up to two weeks which gives us time to create and dispatch the product. You know that the product you receive within the two weeks is fresh and new, made just for you.

At Seamless Skincare, we prioritise customer satisfaction and confidence in our Australian-made, natural skincare products. To initiate a return, contact our customer service team via email at support@seamlessskin.com.au to receive a return authorisation. Once we receive and inspect the returned item, we will process your refund to the original payment method within 12 days, minus any shipping fees. Please note that return shipping costs are the responsibility of the customer. For more details, visit our return and refund section on our website. Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with Seamless Skincare.

Please refer to our return and exchange policy in relation to change of mind returns.

Products are limited to 30 units per product per customer. Please refer to the Terms and Conditions section. The limit has been set so we can track whether anyone is ordering unusual amounts that fall outside our terms and conditions.

Where a product incurs GST, the price advertised on our website includes the GST.

You will receive an email confirming your order and the status of your delivery. When your parcel has been dispatched, you’ll receive an email that includes a unique tracking code. To find out where your parcel is, go to the website and the link provided in the email.

Your delivery will include a packing slip detailing the products that have been supplied. A tax invoice will be sent to your email address upon order confirmation.

Free delivery for orders $100 and above will apply to metropolitan areas in each state capital of Australia, excluding the Northern Territory, Western Australia, and Tasmania. Orders under $100 will incur a delivery fee based on your postcode location.