Refund policy

At Seamless Skincare, we strive to deliver high-quality skincare products that meet your expectations. We understand that sometimes things may not go as planned, and in such cases, we have outlined our Returns Policy below to assist you.

 

FAULTY OR DAMAGED GOODS

If the product you receive from Seamless Skincare is damaged or defective in any way, we offer a hassle-free return or replacement option. To initiate a return or request a replacement, please follow these steps:

  1. Contact our customer support team at hello@seamlessskin.com.au within 48 hours of receiving the product to report the issue.
  2. Include your order number, a detailed description of the issue, and any supporting evidence such as photographs.
  3. Our customer service team will review your request within 2 business days. Once reviewed, they will guide you through the return or replacement process and provide you with further instructions.

 

WHEN CONSUMERS DO NOT HAVE THE RIGHT TO A RETURN

Consumers do not have a right to return a product if they:

  1. Changed their mind and no longer want the product.
  2. Ordered the wrong product.
  3. Found the product cheaper elsewhere.
  4. Found a better product elsewhere.
  5. Were aware of the relevant fault before buying the product - for example, if the fault was written on the product's tag, or for online purchases, indicated in any photos or descriptions of the item online.
  6. Damaged the product by misusing it - for example, if they dropped the bottle and it split open.
  7. Used the product past its used by date and it failed to perform as advised on the label.

We do not offer refunds due to change of mind. However if a refund is offered the buyer must return the unused portion of the product at their own cost to Seamless Skincare. Our address can be found on the product. A receipt or proof of purchase is required to process your refund to your original method of payment. Upon receipt of the returned goods the refund will be processed. 

We do not provide refunds or exchanges for products purchased outside of Seamless Skincare's Online Store. You must abide by the return and exchange policies set in place by the authorised retailer you have made your purchase with. Please contact the retailer in question for more details.

 

CUSTOMER RESPONSIBILITY

Returned products are your responsibility until they arrive at Seamless Skincare.

Though it’s not required, we do recommend purchasing tracking services for your protection and to also hold on to the proof of postage in case you need to contact us about your return. Only products received by our warehouse can be refunded, or exchanged if damaged upon receipt..

If we cannot locate your order number, we are unable to process the refund.

We encourage you to be mindful of what is being sent to us as any products incorrectly sent back cannot be refunded/or exchanged and will not be sent back to you.

Seamless Skincare does not incur the cost of return tracking or postage.

 

REFUNDS

If a refund is granted, we aim to refund you within 12 business days of the product being returned, however, these times may be impacted during high volume periods.

All returns will be credited to the original method of payment. We cannot process your refund to an alternative card. The refund will be issued upon processing of the returned product(s). You will receive an email notification upon completion of return processing.

 

FAIR USE

If we notice an abnormal pattern of return activity or behaviour then we may connect with you about your returns.

Any abuse of the return policy can result in the suspension of the account and any associated accounts. If this has happened to you, and you think we’ve made a mistake, contact our Customer Care team and we’ll be happy to review it with you. If your account has been suspended and you need to make a return, contact our Customer Care team before sending any products back.

Seamless Skincare maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. Seamless Skincare reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way.