Shipping policy
Welcome to Seamless Skincare's Shipping Policy section. Here, you'll find all the information you need about our shipping methods, packaging, and costs. We believe in transparency and aim to provide you with a seamless shipping experience.
Shipping Destinations:
We offer global shipping to Australia, New Zealand, and the rest of the world (excluding Spain and Turkey due to licensing requirements for customs).
Processing Times:
Orders are processed Monday through Friday and we aim to dispatch from our warehouse within 24-48 hours after placing your order, excluding weekends and public holidays. Once your order is printed, you will receive your tracking information.
During sales & promotion periods, please allow an extra 24 hours for your order to be dispatched from our warehouse. We will always do our best to send your parcels out the door as soon as possible!
Australian Standard Shipping:
We offer domestic shipping for a flat rate of $8.95 AUD. Your package will include a code for easy online tracking. Standard shipping typically takes 3-5 business days from the date of dispatch.
Australian Express Shipping:
We offer express domestic shipping for a flat rate of $14.95 AUD. Your package will be shipped using Australia Post, which includes a tracking code for easy online tracking. Express shipping typically takes 1-3 business days from the date of dispatch.
New Zealand Standard & Express Shipping:
Only to New Zealand customers do we offer alternate prices for standard & express parcels. We offer standard shipping for a flat rate of $8.95 AUD and express $14.95 AUD.
International Shipping:
We offer domestic shipping for a flat rate of $15.95 AUD. Your package will be sent using Australia Post, which includes a tracking code for easy online tracking. Standard shipping times vary per country. Our most popular destination standard shipping times are:
- United States: 6-10 business days
- Canada: 6-10 business days
- United Kingdom: 6-10 business days
- Hong Kong: 6-10 business days
- Singapore: 6-10 business days
All countries' shipping times from Australia can be viewed here: https://auspost.com.au/sending/send-overseas/international-delivery-times
Please note all shipping times are valid from dispatch, not from the time of order. Orders are processed Monday through Friday and will be dispatched from our warehouse within 24-48 hours after placing your order, excluding weekends and public holidays.
International Express Shipping:
We offer express international shipping for a flat rate of $30.00 AUD. Your package will be shipped using Australia Post, which includes a tracking code for easy online tracking. Express shipping typically takes 3-8 business days from the date of dispatch.
International DHL Express Shipping:
We offer international DHL Express shipping for $50 AUD. Please note there may be extra DHL shipping costs depending on your specific shipping address. If so, we will reach out to you via email for extra payment toward your parcel.
Your package will be shipped using DHL Express international shipping services.
The shipping time frame for international orders is typically 2-5 business days for door-to-door shipping with full tracking. Please note this does not include any potential customs processing delays, which are beyond our control. Additionally, please keep in mind that business days do not include weekends or national public holidays.
International Taxes & Customs Charges:
Customers outside of Australia may need to pay taxes, duties, and customs charges. These charges are the responsibility of the customer and are not included in the order or shipping cost. The amount of taxes and customs charges varies depending on the shipping address. It is suggested that customers contact their local customs office to determine the specific charges.
Seamless Skincare is not responsible for any additional taxes and customs charges that may be requested during the shipment of the order. If the customer refuses the delivery, they will be responsible for the original delivery charges, taxes, duties, and the cost of returning the package.
DHL Express may contact the customer prior to releasing the order to inform them of any applicable fees. These charges are set by the customer's country of origin and are not associated with DHL Express. Customers with any questions can contact the support team at hello@seamlessskin.com.au
Public Holidays & Weekends:
Shipping days do not include public holidays or weekends. If your order is placed Friday after 12.00 pm AEST, your order will be printed & dispatched the following Monday. We like to enjoy our weekends.
Shipping FAQs
Dispatch Timeframes:
Once your order is processed, you will receive an email confirmation, including a tracking number. Please allow up to 48 hours for dispatch (excluding weekends and public holidays). If your order is placed on a Friday after 10:00 am AEST, it will be dispatched the following Monday.
During sales and promotions, please allow an extra 24 hours for dispatch.
Can I change my shipping address after I've placed my order?
Address changes must be made directly with our Customer Service Team before your order is dispatched. If your order has already been dispatched, please contact us, and we may be able to redirect your parcel; however, we cannot guarantee this. We are not responsible for any loss or misdelivery if the address is changed directly with your local post office or shipping carrier.
My order contains a pre-order item—what now?
If your order includes a pre-order item, it will not be shipped until that item is in stock. To receive other items sooner, please place separate orders.
My tracking number isn’t working—what should I do?
Sometimes, tracking numbers can take a while to display any information. Please check back later. If it still doesn’t work after some time, feel free to reach out to us!
My order hasn’t arrived within the estimated time—what should I do?
Our shipping timeframes are intended as a guide only. Once your order leaves our warehouse, it is in the hands of the shipping carrier. Delivery times may vary due to factors beyond our control, and we cannot be responsible for parcels delayed in transit.
What happens if my order is returned to the sender?
If your order is returned to our warehouse, we will contact you via email. Unless we are at fault, you are responsible for any shipping charges to have your order resent.
If you prefer to cancel the order instead of resending it, we will issue a refund for the products (excluding original shipping costs). This applies only to parcels returned within 60 days. If your parcel is returned after 60 days, no refund will be given, and the order will be cancelled.
What if my parcel is lost or stolen?
We are not responsible for lost or stolen parcels. Once dispatched, the shipping carrier is responsible for your parcel. Please don't hesitate to contact the carrier with your tracking number for assistance. If you encounter issues, contact us at hello@seamlessskin.com.au Please note that shipping costs are non-refundable.